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Unable to find Mozilla Firefox under control panel to uninstall and have run uninstall manually from folder but Mozilla Firefox is not uninstalled

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

jnteo_1999
jnteo_1999
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I am having some slow responses with using Mozilla FireFox and want to uninstall this completely and re-install. However I am unable to find Mozilla FireFox under the control panel for uninstall program to do this. I have subsequently run the uninstall.exe from the Mozilla folder but on completion, the Mozilla Firefox icons and shortcuts are still there and can still be launched.

Please advise how can I uninstall this ?

Thank you Jasmine

I am having some slow responses with using Mozilla FireFox and want to uninstall this completely and re-install. However I am unable to find Mozilla FireFox under the control panel for uninstall program to do this. I have subsequently run the uninstall.exe from the Mozilla folder but on completion, the Mozilla Firefox icons and shortcuts are still there and can still be launched. Please advise how can I uninstall this ? Thank you Jasmine

All Replies (2)

FredMcD
FredMcD
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Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. If all goes well, remove the OLD folders when you are done.

FredMcD
FredMcD
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Sorry, before the above;

Start your Computer in safe mode.

Starting The Computer In Safe Mode;
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