This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages not visible in folders

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by Matt

sbrow
sbrow
more options

On starting Thunderbird 45.0, the entire folder structure in the Inbox is visible, but not the messages. When we restart in Safe Mode, the messages are visible. I tried to restart after checking the boxes for "Disable all add-ons" and "Reset toolbars and controls" but the messages are still missing. Only "Continue in Safe Mode" works to reveal the messages.

On starting Thunderbird 45.0, the entire folder structure in the Inbox is visible, but not the messages. When we restart in Safe Mode, the messages are visible. I tried to restart after checking the boxes for "Disable all add-ons" and "Reset toolbars and controls" but the messages are still missing. Only "Continue in Safe Mode" works to reveal the messages.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Safe mode imposes other conditions besides disabling add-ons and resetting the layout, so my best guess is that you must disable hardware acceleration in Tools/Options/Advanced/General.

sbrow
sbrow Question owner
more options

Hardware Acceleration was not activated.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

sbrow said

Hardware Acceleration was not activated.

Then turn it on... it is one of those setting that has no correct answer, just a best for most setting.