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Automatic upgrade is greyed out and I can't change

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by DeboWilson

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The Automatic Upgrade option is greyed out and will not allow me to change. Not as Administrator nor in safe mode. Really would like to have FireFox upgrade automatically.

The Automatic Upgrade option is greyed out and will not allow me to change. Not as Administrator nor in safe mode. Really would like to have FireFox upgrade automatically.

Chosen solution

ok thanks, everything looks normal there so i'd recommend a clean reinstall:

  • download the full firefox setup file from https://www.mozilla.org/firefox/all/
  • uninstall firefox through the windows control panel
  • manually delete any remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox
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All Replies (4)

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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Application Basics


Name: Firefox Version: 43.0.4 Build ID: 20160105164030 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: Norton Identity Safe Version: 2016.6.0.66 Enabled: false ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Graphics


Adapter Description: Intel(R) HD Graphics 4600 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 3600 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 ] Device ID: 0x0416 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 8-28-2015 Driver Version: 10.18.14.4280 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 05be1028 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030 browser.startup.homepage_override.buildID: 20160105164030 browser.startup.homepage_override.mstone: 43.0.4 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.4 gfx.crash-guard.d3d11layers.appVersion: 43.0.4 gfx.crash-guard.d3d11layers.deviceID: 0x0416 gfx.crash-guard.d3d11layers.driverVersion: 10.18.14.4280 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1464435736 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1464435736 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160105164030 media.gmp-manager.lastCheck: 1464435734 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features


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Chosen Solution

ok thanks, everything looks normal there so i'd recommend a clean reinstall:

  • download the full firefox setup file from https://www.mozilla.org/firefox/all/
  • uninstall firefox through the windows control panel
  • manually delete any remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox
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That worked, thank you very much!! I had reinstalled before trying to correct, but did not do the "clean" install. All is good now.