This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have tried to download Firefox and can't do it.

pat4re
pat4re
more options

I an not very good with this computer stuff and don't understand the process. I have been trying to install Mozilla/Firefox and I can't get the program/app to do that. I have an HP 18 with WIndows 8.1. I have a DSL line with ATT but it is slow because they tell me I am too far away from the main switch box (or whatever) and they can't provide me with a faster speed so I am stuck with the slowest speed but still faster than dial up. I need some help and can't seem to get any. I really need to talk to someone directly on the phone to get this done.

I an not very good with this computer stuff and don't understand the process. I have been trying to install Mozilla/Firefox and I can't get the program/app to do that. I have an HP 18 with WIndows 8.1. I have a DSL line with ATT but it is slow because they tell me I am too far away from the main switch box (or whatever) and they can't provide me with a faster speed so I am stuck with the slowest speed but still faster than dial up. I need some help and can't seem to get any. I really need to talk to someone directly on the phone to get this done.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, Mozilla doesn't have the resources to provide support via telephone.

Try to download the full, off-line installer from here: https://www.mozilla.org/en-US/firefox/all/