This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't send email

rondao
rondao
more options

When I try to send an email I get:

An error occurred while sending mail. The mail server responded: 5.7.1 <lxxxxxxxx@peopleshomeequity.com>... Relaying denied: You must check for new mail before sending mail.

I have checked both emails that use Thunderbird for new mail.

Ronda

When I try to send an email I get: An error occurred while sending mail. The mail server responded: 5.7.1 <lxxxxxxxx@peopleshomeequity.com>... Relaying denied: You must check for new mail before sending mail. I have checked both emails that use Thunderbird for new mail. Ronda

Modified by James

All Replies (2)

user01229325
user01229325
more options

Relaying usually indicates that you are using one providers SMTP server to send mail from an address that is not theirs. Post your troubleshooting info so we can see your setup.

Help-Troubleshooting Information-Copy to Clipboard

Come back here and paste that into a reply window.

user01229325
user01229325
more options

This explains relaying.

http://ask-leo.com/what_does_relaying_denied_mean.html