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Cannot log on to Outlook.com

  • 3 replies
  • 5 have this problem
  • 4 views
  • Last reply by FredMcD

Nick_R
Nick_R
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I cannot log on to Outlook.com (work email account) via Firefox (OSX). The opening mailbox page appears to get stuck in a loop. Other browsers, e.g. Chrome, work fine. I've tried deleting my cache, cookies, and active logins, but that doesn't seem to work. Thanks.

I cannot log on to Outlook.com (work email account) via Firefox (OSX). The opening mailbox page appears to get stuck in a loop. Other browsers, e.g. Chrome, work fine. I've tried deleting my cache, cookies, and active logins, but that doesn't seem to work. Thanks.

All Replies (3)

FredMcD
FredMcD
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Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

Nick_R
Nick_R Question owner
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Great. Many thanks. That did the trick!

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.