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Firefox 47.0 crashes after installation

jzwadowski
jzwadowski
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I have a new computer with Win10. After installation of Firefox 47.0 (64bit) it crashes immediately. This is a fresh(clean) installation of Firefox on this computer. Installation completed sucessfully. I performed insttalation and stared it both as normal user and as administrator but Firefox crashed immediately after displaying an error report. Unfortunately no error code is displayed. I tried to run it in safe mode too, but it didn't help.

I have a new computer with Win10. After installation of Firefox 47.0 (64bit) it crashes immediately. This is a fresh(clean) installation of Firefox on this computer. Installation completed sucessfully. I performed insttalation and stared it both as normal user and as administrator but Firefox crashed immediately after displaying an error report. Unfortunately no error code is displayed. I tried to run it in safe mode too, but it didn't help.

All Replies (5)

Phoxuponyou
Phoxuponyou
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Could be the 64-bit build isn't compatible with your setup. Can you use the 32-bit build?

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

jzwadowski
jzwadowski Question owner
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bp-1a90de55-489f-44aa-ba9c-1432c2160614.txt bp-4d650a13-a2f1-445c-97aa-f31782160614.txt bp-9aed9684-e743-4997-ac59-7f2262160614.txt bp-adcf6ecf-2085-480c-8d39-d3ed52160614.txt bp-be186977-5f1d-4f26-bcd6-7583c2160614.txt bp-e7a854cb-8468-458f-b66e-c13472160614.txt bp-f0b28528-ade4-43dd-8231-b0b422160614.txt

jzwadowski
jzwadowski Question owner
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I have installed 32 bit version, but unfortunately it doesn't work too :-(

the-edmeister
the-edmeister
  • Moderator
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Every one of those crashes is related to Websense Endpoint Client software. Check for an update for that application or disable that application.