Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Hangmeover
Hangmeover
more options

Keeps crashing, done a reinstall, disabled add ons, extensions, would like to keep Mcafee Web Advisor sooooo ANGRY bp-0b935bfb-0368-4e26-9b0b-7e4bd2160629

Keeps crashing, done a reinstall, disabled add ons, extensions, would like to keep Mcafee Web Advisor sooooo ANGRY bp-0b935bfb-0368-4e26-9b0b-7e4bd2160629

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with files from your McAfee security software (npmcffplg32.dll).

  • Firefox 47.0.1 Crash Report [@ npmcffplg32.dll@0x591d ]

So you will have to disable McAfee WebAdvisor for now and contact McAfee for support.

There are other things that need attention.

The System Details List shows that you have multiple Flash plugins.

  1. Shockwave Flash 20.0 r0
  2. Shockwave Flash 22.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\