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Netflix not working

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by AliceWyman

lauram8
lauram8
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Netflix is not working. When I try to play a video I get this message, "Firefox is installing components needed to play the audio or video on this page, Please try again later".

I don't know hoe to fix this. Does anyone else know how to resolve this? Thanks.

Netflix is not working. When I try to play a video I get this message, "Firefox is installing components needed to play the audio or video on this page, Please try again later". I don't know hoe to fix this. Does anyone else know how to resolve this? Thanks.

All Replies (3)

FredMcD
FredMcD
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See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

AliceWyman
AliceWyman
  • Moderator
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Check your Firefox update settings and make sure Firefox is set to automatically install updates:

  1. Click the Firefox menu button New Fx Menu and click on Options Preferences
  2. Choose the Advanced panel on the left and click on the Update tab.

If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported here:

Bug 1300633 - Users report Netflix stopped working after Firefox 48 as CDM won't get installed See Bugzilla etiquette before commenting in bug reports.

Please tell us What security software are you using. You could try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websites

Modified by AliceWyman

AliceWyman
AliceWyman
  • Moderator
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Correction: On Mac OS, you would click on Preferences (not Options) to check your update settings.