This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cox internet service, can send but not receive emails using Android phone on Verizon as a wifi hotspot.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Zenos

dcamp
dcamp
more options

MAC OS X El Capitan 10.11.6, Thunderbird, home internet service through Cox, Galaxy S4 phone through Verizon. No problems using wireless at home. Can receive but not send emails using the phone as a wireless hotspot. Send operation never requests my password, just times out after about 2 minutes. 

 Application Basics

   Name: Thunderbird
   Version: 45.3.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Thunderbird/45.3.0
   Profile Folder: Show in Finder
   Application Build ID: 20160825102941
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.west.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.west.cox.net:587, alwaysSTARTTLS, passwordEncrypted, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.west.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.west.cox.net:587, alwaysSTARTTLS, passwordEncrypted, true

 Crash Reports

 Extensions
   Lightning, 4.7.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 45.3.0
     font.name.sans-serif.x-western: Times New Roman
     font.size.variable.x-western: 14
     gfx.blacklist.direct2d: 3
     gfx.blacklist.dxva: 3
     gfx.crash-guard.glcontext.appVersion: 45.2.0
     gfx.crash-guard.glcontext.deviceID: 0x0126
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.spotlight.firstRunDone: true
     mailnews.database.global.datastore.id: 38fe1553-6cd1-be4d-92af-700707e2c51
     network.cookie.cookieBehavior: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1474347950
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
     privacy.donottrackheader.enabled: true

 Graphics

     Vendor ID: 0x8086
     Device ID: 0x0126
     WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine -- 2.1 INTEL-10.0.51
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 1
     AzureFallbackCanvasBackend: none
     AzureContentBackend: quartz

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS Util
     3.21.1
     3.21.1

     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC

     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
MAC OS X El Capitan 10.11.6, Thunderbird, home internet service through Cox, Galaxy S4 phone through Verizon. No problems using wireless at home. Can receive but not send emails using the phone as a wireless hotspot. Send operation never requests my password, just times out after about 2 minutes. Application Basics Name: Thunderbird Version: 45.3.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Thunderbird/45.3.0 Profile Folder: Show in Finder Application Build ID: 20160825102941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.west.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.west.cox.net:587, alwaysSTARTTLS, passwordEncrypted, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop.west.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.west.cox.net:587, alwaysSTARTTLS, passwordEncrypted, true Crash Reports Extensions Lightning, 4.7.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 45.3.0 font.name.sans-serif.x-western: Times New Roman font.size.variable.x-western: 14 gfx.blacklist.direct2d: 3 gfx.blacklist.dxva: 3 gfx.crash-guard.glcontext.appVersion: 45.2.0 gfx.crash-guard.glcontext.deviceID: 0x0126 gfx.crash-guard.status.glcontext: 2 mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 38fe1553-6cd1-be4d-92af-700707e2c51 network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1474347950 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… privacy.donottrackheader.enabled: true Graphics Vendor ID: 0x8086 Device ID: 0x0126 WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine -- 2.1 INTEL-10.0.51 GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 1 AzureFallbackCanvasBackend: none AzureContentBackend: quartz JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.1 Basic ECC 3.21.1 Basic ECC NSS Util 3.21.1 3.21.1 NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC

All Replies (1)

Zenos
Zenos
more options

You probably need to be sending via Verizon login/smtp. I don't see any settings for Verizon.