This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Continual crashing after 4-5 image saves

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Krammig
Krammig
more options

All I am doing is a - view background image, I then right click and - save as.

Then hit the page back arrow and continue browsing.

After a number of these processes, that could be 3 or 5 max, FF just crashes.

I won't express how frustrating this is, but I can tell you it is frustrating.

As to Plugins, nothing much. Java, Roboform, Google Translator, Shockwave Flash. That's is.

HP i7 16Gb ram, Windows 7 x64 FF v49 but it has been doing this on the previous version as well.

thanks

All I am doing is a - view background image, I then right click and - save as. Then hit the page back arrow and continue browsing. After a number of these processes, that could be 3 or 5 max, FF just crashes. I won't express how frustrating this is, but I can tell you it is frustrating. As to Plugins, nothing much. Java, Roboform, Google Translator, Shockwave Flash. That's is. HP i7 16Gb ram, Windows 7 x64 FF v49 but it has been doing this on the previous version as well. thanks

All Replies (1)

FredMcD
FredMcD
more options

What is your computer system and Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29