Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail not popup the "Signout" and "Google Apps" in a full HD laptop using firefox.

arunsankars1989
arunsankars1989
more options

I am using my laptop with full HD display. Have both "Mozilla Firefox" and "Google Chrome". I am using Gmail in both the browsers. In Chrome, it is working perfect. But when in firefox, it is not showing me up the "Signout" and "Google Apps" options. The google apps redirecting to a new page where I can see the apps and open new tab of the profile icon shows the signout option in a new page. But not able to work on the same page as a popup window. I tried clearing cache, and clear all the profile settings, reinstalling, etc. Still no luck.

Please help me to fix this issue

I am using my laptop with full HD display. Have both "Mozilla Firefox" and "Google Chrome". I am using Gmail in both the browsers. In Chrome, it is working perfect. But when in firefox, it is not showing me up the "Signout" and "Google Apps" options. The google apps redirecting to a new page where I can see the apps and open new tab of the profile icon shows the signout option in a new page. But not able to work on the same page as a popup window. I tried clearing cache, and clear all the profile settings, reinstalling, etc. Still no luck. Please help me to fix this issue

Chosen solution

Earlier this year, a user had a similar problem on the Google Pakistan home page which unfortunately I was not able to properly solve, but you can see all the suggestions I would give you for this here: google.com more option (Google Apps) not working.

Another user with similar symptoms was able to resolve them by changing Firefox's connection setting, which was one of the suggestions. See: Unable to click and show Google menu: both "Google Apps" and "Account".

Read this answer in context 👍 5

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

Earlier this year, a user had a similar problem on the Google Pakistan home page which unfortunately I was not able to properly solve, but you can see all the suggestions I would give you for this here: google.com more option (Google Apps) not working.

Another user with similar symptoms was able to resolve them by changing Firefox's connection setting, which was one of the suggestions. See: Unable to click and show Google menu: both "Google Apps" and "Account".

arunsankars1989
arunsankars1989 Question owner
more options

jscher2000 said

Earlier this year, a user had a similar problem on the Google Pakistan home page which unfortunately I was not able to properly solve, but you can see all the suggestions I would give you for this here: google.com more option (Google Apps) not working. Another user with similar symptoms was able to resolve them by changing Firefox's connection setting, which was one of the suggestions. See: Unable to click and show Google menu: both "Google Apps" and "Account".

Thank you for this. The second option works for me. :)