This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does version 39 of Firefox work with Liveops software and new versions don't?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by leeg1946

leeg1946
leeg1946
more options

Liveops.com lets people work at home as call center agents. Firefox is used to interface with their system which includes a phone panel, a scheduling system, a chat window, and access to a library of scripts that provide information about a variety of products. With version 39 everything works fine. With more current version errors are generated when trying to access some of the features and one either gets initialization errors or the features just don't work. I think it has to do with the way Firefox interacts with Java. What changed after version 39?

The machine in question is running Windows 10 home 64 bit.

Liveops.com lets people work at home as call center agents. Firefox is used to interface with their system which includes a phone panel, a scheduling system, a chat window, and access to a library of scripts that provide information about a variety of products. With version 39 everything works fine. With more current version errors are generated when trying to access some of the features and one either gets initialization errors or the features just don't work. I think it has to do with the way Firefox interacts with Java. What changed after version 39? The machine in question is running Windows 10 home 64 bit.

Modified by leeg1946

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options
With more current version errors are generated when trying to access some of the features and one either gets initialization errors or the features just don't work.

Error codes - with Liveops?

Or in Firefox? There's two types of "consoles" that will provide errors information. Web Console for errors associated with websites and the Browser Console for errors in Firefox associated with external applications that run within Firefox and globally. https://developer.mozilla.org/en-US/docs/Tools/Web_Console https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

And if you need Java for Liveops, make sure to run the 32-bit version of Firefox as Windows 64-bit version of Firefox don't support Java. As just so there's no misunderstanding - http://kb.mozillazine.org/JavaScript_is_not_Java

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Do you get the tubesock error? In another thread, a user with a similar error message indicated this could be caused by a plugin not being activated on the site. He thought it was a problem with the Java Deployment Toolkit plugin.

Assuming your Java plugins are up-to-date, check the activation status on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for:

  • Java(TM) Platform SE 8 U101
    • standard permission is "Ask to Activate" but if you want sites to be able to use Java without specific permission you can change it to "Always Activate"
  • Java Deployment Toolkit 8.0.1010.13
    • standard permission is "Ask to Activate"; Firefox will not permit "Always Activate" for this plugin

Note: If you do not see Java Deployment Toolkit in alphabetical order, scroll down to the bottom and change its permission from "Never Activate" to "Ask to Activate".

Then try LiveOps again and check for a plugin notification icon toward the left end of the address bar (looks like a small gray Lego block). If you click that, you can give the site temporary or ongoing permission to use any plugins the page has informed Firefox it wants to use.

Does that work?

If Firefox is not detecting the request, try setting the permission using the Permissions panel of the Page Info dialog. You can call that up using any of these:

  • right-click a blank area of the page and choose View Page Info > Permissions
  • (menu bar) Tools menu > Page Info > Permissions
  • click the padlock or "i" icon to the left of the site address, then the ">" icon, then More Information > Permissions

Near the top, you'll find "Activate Plugins" and you can select Allow for the Java plugins. Then reload the page and see whether it kicks in.

Any luck?

leeg1946
leeg1946 Question owner
more options

Thanks to everyone for their quick replies. Since the PC in question is in heavy use now and working with the old version of Firefox (it's not mine) and the user is hesitant to lose any functionality it will take a while for me to check everything out. As soon as I do I'll post whatever I find.