Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I forgot my password but no message is delivered to me in order to reset the password.

  • 1 reply
  • 4 have this problem
  • 15 views
  • Last reply by FredMcD

more options

I forgot my password but, after requesting a password reset, no message is delivered to me in order to reset the password. The email address provided is correct.

      1. The verification emails finally arrived####
I forgot my password but, after requesting a password reset, no message is delivered to me in order to reset the password. The email address provided is correct. ###The verification emails finally arrived####

Modified by pompoilim

Chosen solution

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.