This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have no "Account settings" or " junk" settings in my tools menu. I would like to know where to finf them

more options

Hi, I am using last version 49.0.2, with Windows 10x64 . I am trying to set my junk filter settings but I can't find them. Under my tools menu Options/security, the are no "Junk" or account settings. Does anybody know my my tools menu is incomplete and where to find the junk settings. Thanks all

Hi, I am using last version 49.0.2, with Windows 10x64 . I am trying to set my junk filter settings but I can't find them. Under my tools menu Options/security, the are no "Junk" or account settings. Does anybody know my my tools menu is incomplete and where to find the junk settings. Thanks all

Chosen solution

hello, you're posting in the firefox support forum - firefox is a browser and doesn't handle your emails. in case you're using thunderbird as a mail client and have a question about it please say so, then we will move your question into the thunderbird queue. if you're accessing your mails through webmail, contact your email-provider in order to help you further...

Problems with email and how to find help

Read this answer in context 👍 0

All Replies (4)

more options

Chosen Solution

hello, you're posting in the firefox support forum - firefox is a browser and doesn't handle your emails. in case you're using thunderbird as a mail client and have a question about it please say so, then we will move your question into the thunderbird queue. if you're accessing your mails through webmail, contact your email-provider in order to help you further...

Problems with email and how to find help

more options

Thanks for your input Phil but I am looking under Firefox's menu and tools option to find a Mozilla setting. I do not think that this as anything to do with my mail server. Best Regards

more options

Thanks for your input Phil but I am looking for a Firefox feature that by default control junk mail. This access this feature, I am supposed to find it under my tools / Options menu but these settings are missing I do not think that this as anything to do with my mail server. Best Regards

more options

I found the answer to my problem. I am using a mail POP mail server that filters spam and junk mail. Since I could not find these settings in Firefox, I wanted to make sure that Firefox was not filtering my mail without my knowledge. Thanks all and have a great day