This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't open pdf attachments without asking for Acrobat product serial number.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Matt

rayfrey
rayfrey
more options

I have Acrobat correctly installed on my MacBook. I can save pdf email attachments, and then open them correctly. But if I try to directly open a pdf attachment from Thunderbird, I get a dialog box asking for my Acrobat product serial number. If I don't provide it, Acrobat closes the file. What is going on here?

I have Acrobat correctly installed on my MacBook. I can save pdf email attachments, and then open them correctly. But if I try to directly open a pdf attachment from Thunderbird, I get a dialog box asking for my Acrobat product serial number. If I don't provide it, Acrobat closes the file. What is going on here?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try removing the pdf file type in the attachments tab in options. see if that helps as opening the next PDF will redefine the action.