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Cannot print - an error occurred while printing

  • 3 replies
  • 5 have this problem
  • 1 view
  • Last reply by rickhva

js12577
js12577
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I cannot print shipping labels from firefox. Get the message - Print Preview Error - an error occurred while printing. I refreshed the printer, refreshed firefox, reinstalled the printer, reinstalled firefox, tried the "about:config" tricks and none of this has worked. I still cannot print. I see that this has been a problem for years and there is no solution. What can I do to fix this?

I cannot print shipping labels from firefox. Get the message - Print Preview Error - an error occurred while printing. I refreshed the printer, refreshed firefox, reinstalled the printer, reinstalled firefox, tried the "about:config" tricks and none of this has worked. I still cannot print. I see that this has been a problem for years and there is no solution. What can I do to fix this?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Was Firefox closed when you reset the printer preferences in about:config?

Does that have to do with a label printer? If so, which brand and model?

js12577
js12577 Question owner
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The printer is a Canon MX472. Doesn't there have to be at least one Firefox tab open to use the about:config option? If there is another way, please let me know. Thank you

rickhva
rickhva
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I have this problem just printing out regular web pages. I am still running Vista. I can print from text files, can use the printer (a Brother MFC...) tool to print a test page, Nothing happens when I press the properties button on the firefox printer setup dialog. Is this the result of a firefox upgrade that broke the print spooler for the now unsupported OS? Can it be fixed?