This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

where is Preferences, does exist in my browser

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by tony666

more options

I cannot allow cookies, just delete them. I cannot find a heading called "Preferences" and the privacy page does not allow the option of adding "cookies". Google Play said its cookies are blocked. What gives? tony999

[Personal info removed by Moderator. Read the Mozilla Support rules and guidelines]

I cannot allow cookies, just delete them. I cannot find a heading called "Preferences" and the privacy page does not allow the option of adding "cookies". Google Play said its cookies are blocked. What gives? tony999 <i>[Personal info removed by Moderator. Read the [[Forum rules and guidelines]]]</i>

Modified by Moses

Chosen solution

You can inspect cookies and passwords and permissions for the domain in the currently selected tab via these steps:

  • click the "Site Identity Button" (Control Center 'i' button) at the left end of the location/address bar
  • click the arrow to expand the security message
  • click "More Information" to open "Tools -> Page Info"
  • click "Permissions" to inspect and modify permissions
  • click "Security" to inspect and modify cookies and passwords in a standalone window
  • click "View Cookies" in "Tools -> Page Info -> Security" to inspect the cookies from the domain in the currently selected tab
  • click "View Saved Passwords" in "Tools -> Page Info -> Security" to inspect the passwords from the domain in the currently selected tab

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (3)

more options

Hi tony666, Firefox follows the platform convention on how you access the Preferences:

Windows: "3-bar" menu button (or Tools menu) > Options Mac: "3-bar" menu button (or Firefox menu) > Preferences Linux: "3-bar" menu button (or Edit menu) > Preferences

Or you can type or paste about:preferences in the address bar and press Enter/Return to load it.

Google Play said its cookies are blocked. What gives?

Good question. It's possibly a problem with not allowing third party cookies if Google needs to access one of its other domains to sign you in on Google Play. This article has more on cookie settings: Websites say cookies are blocked - Unblock them.

more options

Chosen Solution

You can inspect cookies and passwords and permissions for the domain in the currently selected tab via these steps:

  • click the "Site Identity Button" (Control Center 'i' button) at the left end of the location/address bar
  • click the arrow to expand the security message
  • click "More Information" to open "Tools -> Page Info"
  • click "Permissions" to inspect and modify permissions
  • click "Security" to inspect and modify cookies and passwords in a standalone window
  • click "View Cookies" in "Tools -> Page Info -> Security" to inspect the cookies from the domain in the currently selected tab
  • click "View Saved Passwords" in "Tools -> Page Info -> Security" to inspect the passwords from the domain in the currently selected tab

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
more options

Thanks for all the info. Very helpful. I found everything.