This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps asking me to reconnect to sync

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by knight85

knight85
knight85
more options

Since I got my pc up and running again yesterday firefox has asked me several times to reconnect to sync.

and every time it happens firefox freezes for a few minutes

Since I got my pc up and running again yesterday firefox has asked me several times to reconnect to sync. and every time it happens firefox freezes for a few minutes

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History)?

Also make sure you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use extensions that deal with cookies.

knight85
knight85 Question owner
more options

no i'm just browsing as normal

the-edmeister
the-edmeister
  • Moderator
more options

Please provide a screenshot of what is "asking you to reconnect to Sync".


See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

knight85
knight85 Question owner
more options

whatever is happening is causing my whole computer to freeze

the-edmeister
the-edmeister
  • Moderator
more options

OK, you have a message in the Menu Panel asking you to reconnect to Sync. Firefox will contact the Sync server within a minute or so, each time Firefox is opened. I have never had that cause Firefox to "freeze", but it does seem to slowdown the loading a bit when I'm not connected to my Sync account. If I am "connected" there's no issue. Sync is intended to be "connected" all the time, not to be connected at will. No other messages appear, do they?

Do you want to reconnect to Sync? If not, Sign In to Sync and go here - https://accounts.firefox.com/settings - then Delete your account. If so, are you unable to Sign In?

knight85
knight85 Question owner
more options

i can sign in alright.

but when i do the notice about taking a few moments to resync comes up on the edge of the screen and things start to freeze on my pc after that