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Sync not working on my new Windows 10 installation

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by vincenoir

vincenoir
vincenoir
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I've been using Sync for about 2 years. I just formatted my hard drive and installed latest version Firefox on Windows 10. I've been waiting about 4-5 days for syncing. I tried to disconnect and connect again and again. It looks like everything is ok but there is no sync. How can i get back my bookmarks?

I've been using Sync for about 2 years. I just formatted my hard drive and installed latest version Firefox on Windows 10. I've been waiting about 4-5 days for syncing. I tried to disconnect and connect again and again. It looks like everything is ok but there is no sync. How can i get back my bookmarks?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

vincenoir
vincenoir Question owner
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I'm so sad to here that. There is no backup file. I thought the Sync kept my bookmarks safe all the time. Because I did it before and it was working. But this time I have not been connected up for a week, i guess this is why everything is gone.

Anyway, i probably have no chance to get back, right?