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UK Council planning websites that include a tab linked to a map, my Firefox does not zoom-in whereas IE and Edge use map co-ordinates to show a close-up

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by GrahamT989

GrahamT989
GrahamT989
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On the websites in question, the maps load correctly, but do not zoom. IE and Edge work correctly. Look at https://www6.hertsmere.gov.uk/online-applications/applicationDetails.do?activeTab=dates&keyVal=OG410YIFMUV00. Select Map tab, the map should zoom-in to site level.

On the websites in question, the maps load correctly, but do not zoom. IE and Edge work correctly. Look at https://www6.hertsmere.gov.uk/online-applications/applicationDetails.do?activeTab=dates&keyVal=OG410YIFMUV00. Select Map tab, the map should zoom-in to site level.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
FredMcD
FredMcD
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I had no problem with the map It zoomed in and out when I used the mouse scroll wheel or the plus or minus icons on the map.

https://www6.hertsmere.gov.uk/online-applications/applicationDetails.do?activeTab=map&keyVal=OG410YIFMUV00

GrahamT989
GrahamT989 Question owner
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I know that the map responds to the mouse in that way, but this is not the behaviour I expect. The map should automatically zoom to the planning site where the development is proposed. Try it on IE or Edge...

GrahamT989
GrahamT989 Question owner
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Thanks for your reply, Fred, but the outcome of using IE or Edge is the screenshot attached. See the property outlined in red.

Firefox simply shows a large scale map, without locating and highlighting with a red outline the selected site plan.

Nobody seems to know why there's this significant difference in display between the browsers....