This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After Windows 10 Creators Update (1703) Thunderbird really slow with Gmail?

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by mrintrbl7

mrintrbl7
mrintrbl7
more options

Hello,

After installing the new Windows 10 Creators Edition Update (1703), Thunderbird and Gmail seem to be having an issue.

The problem is when I try to send an email through my Gmail account, it takes a really long time. It usually works right away. I'm not having this issue with my other Yahoo SBC email account. This happens most of the time. A couple of times it didn't when I replied to a new email right away.

Also, on occasion it takes awhile to retrieve emails from the Gmail server as well. I'm also noticing that some websites are taking a long time to load in using Firefox now too. Not all sites, just some.

I'm using Norton Internet Security, but have not had any issues in the past with it. I tried turning off the anti-virus and firewall, but that didn't fix the issue.

The new Windows 10 does come with a new "Windows Defender Security Center" component. I tried allowing Thunderbird inside of it's firewall settings, but once again this didn't help.

Does anyone have any suggestions as to a fix for this?

Thanks,

Michael

Hello, After installing the new Windows 10 Creators Edition Update (1703), Thunderbird and Gmail seem to be having an issue. The problem is when I try to send an email through my Gmail account, it takes a really long time. It usually works right away. I'm not having this issue with my other Yahoo SBC email account. This happens most of the time. A couple of times it didn't when I replied to a new email right away. Also, on occasion it takes awhile to retrieve emails from the Gmail server as well. I'm also noticing that some websites are taking a long time to load in using Firefox now too. Not all sites, just some. I'm using Norton Internet Security, but have not had any issues in the past with it. I tried turning off the anti-virus and firewall, but that didn't fix the issue. The new Windows 10 does come with a new "Windows Defender Security Center" component. I tried allowing Thunderbird inside of it's firewall settings, but once again this didn't help. Does anyone have any suggestions as to a fix for this? Thanks, Michael

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

mrintrbl7
mrintrbl7 Question owner
more options

Hello there,

OK tried to start Windows in safe mode with networking enabled. Twice my system wouldn't start with networking enabled. I pressed 5 and then I pressed F5, and both times I was put in safe mode with out networking.

Man I hate safe mode.

Any more ideas?

Thanks.

christ1
christ1
  • Top 25 Contributor
more options

Not using Win 10 here. You may ask about Windows safe mode in a Microsoft forum.

mrintrbl7
mrintrbl7 Question owner
more options

Hello,

I traced the problem down to my Internet connection. I really thought that it was the Windows 10 update as everything was working fine until I installed it. I tried *so* many things fix this issue, all in vain. What a waste of time.

Anyways, power cycling my modem/router fixed the issue.

I found it was my internet connection when I brought my laptop to a friends house and had no issues.

It's hard to trouble shoot when you only have one Internet connection and one computer. Next time I have a connectivity issue, I will reset my Internet first thing.

Thanks,

Michael