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cant login to employee website, keeps asking for login info after i fill it in

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

michelle8
michelle8
more options

British Columbia Ambulance Service website cannot login asks for UN and PW authentication Fill out appropriate information and enter it reads it for a few seconds then reappears with a new blank authentication requests, same as previous with none of my info saved, re-enter un and pw with same result, will not let me progress past this point and does not appear to be reading my information

British Columbia Ambulance Service website cannot login asks for UN and PW authentication Fill out appropriate information and enter it reads it for a few seconds then reappears with a new blank authentication requests, same as previous with none of my info saved, re-enter un and pw with same result, will not let me progress past this point and does not appear to be reading my information

All Replies (3)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

michelle8
michelle8 Question owner
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same issue, no resolution, have contacted BCAS support and they say everything is good from there end and that it is a firefox issue

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

If clearing cookies didn't help then It is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.