This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Reloaded email. Sent emails are missing. Is it possible to restore?

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Toad-Hall

nosenaj
nosenaj
more options

I had to reset my email. I was also running new antivirus avg at same time. when the email was reloaded the sent folder was empty. Is it possible that there is a copy saved in localapps and is it possible to restore?

I had to reset my email. I was also running new antivirus avg at same time. when the email was reloaded the sent folder was empty. Is it possible that there is a copy saved in localapps and is it possible to restore?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If you are using an imap mail account, have you subscribed to see the server 'Sent' folder?

The AV program may have quarrantined the 'Sent' folder. Some info: http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software