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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

EARLSEDLIK
EARLSEDLIK
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I have had on crash and here is the data from the "about:crashes" system:

Report ID Date Submitted bp-8ec3378a-493e-43fb-9c34-aa0250170507 5/6/17 6:04 PM

After the crash, I tried to re-open Firefox, and was prompted to log-in (I've never had to log-in in a decade).

I followed the log-in procedure and Firefox treated me as if I was a new enrollee.

I had lost all my data, favorites, bookmarks, and unique settings.

That was on April 28th. Since I've had to spend time trying to get my email system working, I finally came back to finding out how to re-set my Firefox account today, on May 6th. I realized that there was now way to re-establish my bookmark history. This led me to learn about profiles and seeking help through this system.

So, is there a way to reset my Firefox account to a time before the crash?

I have had on crash and here is the data from the "about:crashes" system: Report ID Date Submitted bp-8ec3378a-493e-43fb-9c34-aa0250170507 5/6/17 6:04 PM After the crash, I tried to re-open Firefox, and was prompted to log-in (I've never had to log-in in a decade). I followed the log-in procedure and Firefox treated me as if I was a new enrollee. I had lost all my data, favorites, bookmarks, and unique settings. That was on April 28th. Since I've had to spend time trying to get my email system working, I finally came back to finding out how to re-set my Firefox account today, on May 6th. I realized that there was now way to re-establish my bookmark history. This led me to learn about profiles and seeking help through this system. So, is there a way to reset my Firefox account to a time before the crash?

All Replies (2)

FredMcD
FredMcD
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The only 'login' in Firefox is if you set the Master Password in the Password Manager. The login might be from your home page.

bp-8ec3378a-493e-43fb-9c34-aa0250170507 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports.

Sorry, but I don't know Win10. I called for more help.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. Try to disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

See also: