This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

MW Word crashes when pasting text to Thunderbird

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by Zedul

Zedul
Zedul
more options

Since the last Windows 10 Update, Copying and pasting text from MS Word (office 2013) into my Thunderbird email body causes Word to crash as soon as I hit "paste" in Thunderbird.

Since I send this text to my editor, it's pretty much stopped my work. How do I fix this?

Since the last Windows 10 Update, Copying and pasting text from MS Word (office 2013) into my Thunderbird email body causes Word to crash as soon as I hit "paste" in Thunderbird. Since I send this text to my editor, it's pretty much stopped my work. How do I fix this?

Chosen solution

'Notepad works just fine. Word and Thunderbird were the interaction issues, but I resolved it. The new Windows 10 Creative update (this last week) caused changes to how clipboard handles large amounts of text - ie, cut, copy, and paste. And it was another program (Malware-bytes) that didn't like it. So, when I tried to paste all that clipboard text to Thunderbird, Malware-bytes was viewing the collusion in a negative light and trying to scan the activity, which caused office/word to crash. The solution was to upgrade to the newest beta version of Malware-bytes where the situation is solved. So many apps - so many interactions. Just glad I got it solved.

Read this answer in context 👍 0

All Replies (2)

user1121639
user1121639
more options

If you paste the text anywhere else (like Notepad), does Word still crash?

Also, Microsoft Word uses non-standard "Microsoft" coding, which often does not convert well when pasted test from Word into non-Microsoft programs. Microsoft does this intentionally to discourage use of non-Microsoft programs. This can also be causing the issue you are seeing.

Or it is just a Windows and Word problem, in which case, you need Microsoft help.

Zedul
Zedul Question owner
more options

Chosen Solution

'Notepad works just fine. Word and Thunderbird were the interaction issues, but I resolved it. The new Windows 10 Creative update (this last week) caused changes to how clipboard handles large amounts of text - ie, cut, copy, and paste. And it was another program (Malware-bytes) that didn't like it. So, when I tried to paste all that clipboard text to Thunderbird, Malware-bytes was viewing the collusion in a negative light and trying to scan the activity, which caused office/word to crash. The solution was to upgrade to the newest beta version of Malware-bytes where the situation is solved. So many apps - so many interactions. Just glad I got it solved.

Modified by Zedul