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Cannot open e-mail since update to version 52 on all my computers

  • 11 replies
  • 11 have this problem
  • 1 view
  • Last reply by Leon T

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E-mail worked fine, updated to version 52. Since then it shows mail received, but cannot open it. Tried disabling antivirus software, no change. Can open mail when using provider's website. Using Windows 10 latest version. No problem sending messages.

E-mail worked fine, updated to version 52. Since then it shows mail received, but cannot open it. Tried disabling antivirus software, no change. Can open mail when using provider's website. Using Windows 10 latest version. No problem sending messages.

Chosen solution

Updated to version 52.1.1 and problem solved!

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All Replies (11)

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Cannot open e-mail

Please explain in detail

  • what you're doing
  • what happens
  • what you expect to happen
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Hi, When using Thunderbird to check my e-mail, the inbox shows that I have messages, just the headers are downloaded as per my settings. As I try to open any of the new e-mails nothing happens. This never happened before, the mail used to open normally. Not anymore after the update.

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Essentially it means that I cannot see the body of the text...

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The message on screen says: "Only the headers for this message were downloaded from the mail server" . When I click on: "Download the rest of the message", nothing happens !

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What is your account type - POP or IMAP?

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It is POP3

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Application Basics Name Thunderbird Version 52.1.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.0 Profile Folder (Local drive) Application Build ID 20170428151619 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop3.iafrica.com:110 None Normal password smtp.iafrica.com:25 None Normal password true account2 (none) Local Folders None Normal password account3 (pop3) pop3.telkomsa.net:110 None Normal password smtp.telkomsa.net:25 STARTTLS Normal password true

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Please guys, is there no one that can help sort this out?

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The following is to determine whether anti-virus software is the culprit.

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

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christ1, I did as you said but nothing changed. Still cannot open my mail.

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Chosen Solution

Updated to version 52.1.1 and problem solved!