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why can't I send/receive email after Thunderbird installed a software update?

  • 3 replies
  • 4 have this problem
  • 15 views
  • Last reply by jtmc

jtmc
jtmc
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Everything worked fine until this afternoon, when Thunderbird installed a software update. Now I can't send or receive email and I get a message that my email server has timed out. At the top of the message bar (next to "inbox") there is a spinning circle, like Thunderbird isn't connecting with the server? I've contacted my email provider (qnet.com) and they are working on it, but I thought I should check with you to see if there is something I can do....I have version 52.1.1. Thanks!

Everything worked fine until this afternoon, when Thunderbird installed a software update. Now I can't send or receive email and I get a message that my email server has timed out. At the top of the message bar (next to "inbox") there is a spinning circle, like Thunderbird isn't connecting with the server? I've contacted my email provider (qnet.com) and they are working on it, but I thought I should check with you to see if there is something I can do....I have version 52.1.1. Thanks!

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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common to these sorts of issues following an update are anti virus programs and their associated firewall. check that Thunderbird is being allowed and that the version number match.

jtmc
jtmc Question owner
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Thanks - how do I check my firewall? I have Windows Security Essentials, and I see that there are 2 Firefoxs allowed, but I don't know how to check what version they are or if they are Thunderbird....Ialso have Malewarebites, but I don't think that has anything to do with the problem....

Modified by jtmc

jtmc
jtmc Question owner
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For some reason, my email started working again! I suspect that qnet.com did something on their end..... Thanks for the help!!