This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do i get to menu or refresh firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

am trying to refresh firefox. cant find menu or trouble shooting info

am trying to refresh firefox. cant find menu or trouble shooting info

All Replies (2)

more options

Background on Refresh: Refresh Firefox - reset add-ons and settings

To access the Help menu, you can use either of these methods:

(1) Click the application menu button (has 3 horizontal bars) on the toolbar to open the menu. At the very bottom, look for a "?" icon. That will open the help menu.

(2) Tap the Alt key or the F10 function key to activate the classic menu bar. Here, Help is at the right end of the menus.

Does that help?

Did you want to talk though what problems are so bad that you want to use the Refresh feature?

more options

Note that you will only see the Reset button on the Help -> Troubleshooting Information page when you are using the profile that is marked in profiles.ini as the default.


What issues do you have that you want to use the refresh feature in Firefox and create a new profile?

Some issues might be related to hardware acceleration or to multi-process or simply an issue with cache or cookies or an installed and enabled extension.