This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have downloaded Flash Player (the version required for Firefox) but I cannot find the plugin in the list of settings in order to activate it.

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

more options

I have downloaded Flash Player (the version required for Firefox) but I cannot find the plugin in the list of settings (the add-ons manager) in order to activate it. I've tried so many names in the search bar of this setting : flash player, shockwave flash... but I found none of them. However, I had no problem while activating the plugin in google chrome. What can I do ? Maybe Firefox can't figure out that I have downloaded Flash Player ?

I have downloaded Flash Player (the version required for Firefox) but I cannot find the plugin in the list of settings (the add-ons manager) in order to activate it. I've tried so many names in the search bar of this setting : flash player, shockwave flash... but I found none of them. However, I had no problem while activating the plugin in google chrome. What can I do ? Maybe Firefox can't figure out that I have downloaded Flash Player ?

All Replies (2)

more options

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow. ++++++++++++++++++++++++++++++++++++++++ Go to the web page. Once the page is loading, mouse to the address bar and Left-click the icon. Select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

more options

Do you see the Shockwave Flash plugin on the about:plugins page?

You can open "about:" pages via the location/address bar

If that isn't the case then you may not have the required Windows Registry keys that Firefox uses to find the Flash plugin.

Try to uninstall Flash and reinstall Flash as administrator (right-click: Run as Administrator).

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can download the latest Flash player versions for Firefox on this page: