This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Using firefox but never signed up have no user name or Password

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Jeffeve33
Jeffeve33
more options

Have now created u/n and pw, am on Windows 7, when opening Firefox it tells me that an update is available I click on download now, nothing happens. ?

Have now created u/n and pw, am on Windows 7, when opening Firefox it tells me that an update is available I click on download now, nothing happens. ?

Modified by cor-el

Chosen solution

Note that the current Firefox release is 56.0

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

Read this answer in context 👍 0

All Replies (2)

Scribe
Scribe
more options

Hi, you don't need a user-name or password to download or use Firefox.

Try downloading the update from https://www.mozilla.org/en-US/firefox/all/

Incidentally, you have an old version of Flash. You can update from -

Install Flash Player - take care to deselect any optional offers!

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Note that the current Firefox release is 56.0

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).