Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I downloaded some stuff over the interent, when attempting to view them, the containing folder is not found.

  • 1 reply
  • 4 have this problem
  • 5 views
  • Last reply by cor-el

zamz
zamz
more options

So I downloaded some videos off the internet, created shortcuts on my desktop. I attempted to watch the videos via the shortcuts on my desktop, but got a pop up that read that there was a problem with the shortcut. The message reads as follows: The item that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?

I then attempted to go back to Mozilla to check if the videos were downloaded successfully, I checked on my download history and saw all the videos there however the tab for containing folder was not visible and accessible. I then attempted to open the containing folder and found that the videos were not on the containing folder at all. I need help, I have used soo much data to download them:(

Thanks in advance

So I downloaded some videos off the internet, created shortcuts on my desktop. I attempted to watch the videos via the shortcuts on my desktop, but got a pop up that read that there was a problem with the shortcut. The message reads as follows: The item that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut? I then attempted to go back to Mozilla to check if the videos were downloaded successfully, I checked on my download history and saw all the videos there however the tab for containing folder was not visible and accessible. I then attempted to open the containing folder and found that the videos were not on the containing folder at all. I need help, I have used soo much data to download them:( Thanks in advance

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I'm afraid that these files are lost if they are no longer in their original download location.

This can happen in cases where other software has cleanup the folder where these downloads have been saved to.

Did you use a special folder to save these videos to or is this some temp folder that might be cleaned up automatically?

Also make sure that your security (AV) software leaves this folder alone.