This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when I try to send email, all that happens is I get the following error message. My email is Eudora OS2

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

Wolf69
Wolf69
more options

An error occurred while sending mail. The mail server responded: Authentication is required to send mail as <mphansen@bellaliant.net> . Please verify your email address is correct in your mail preferences and send again.

I have gone through my email setup and I cannot see where is any mistakes so don't know how verify my email address. Any place in mail preferences that calls for an email address I have checked and it is correct.

Help appreciated.

An error occurred while sending mail. The mail server responded: Authentication is required to send mail as <mphansen@bellaliant.net> . Please verify your email address is correct in your mail preferences and send again. I have gone through my email setup and I cannot see where is any mistakes so don't know how verify my email address. Any place in mail preferences that calls for an email address I have checked and it is correct. Help appreciated.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

You are not sending an authenticated account hence the message.

this means you are not sending a password, so you are getting the pop up Authentication Failed error.

  • Right click on mail account in Folder pane and select 'Settings'
  • Bottom Left - select 'Outgoing server (SMTP)'

on the right you will see a list of your outgoing servers.

  • select the smtp server
  • click on 'Edit'
  • Authentication method: select 'Normal Password'
  • click on all 'OK's