Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by philipp

Michael_MG
Michael_MG
more options

it shows code in InstallTime20171112125346 file: 1510797170

after upgrade, it can not be used any more. when opening, it pop up: The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application at location 0xcd2e4b9e. Click on OK to terminate the program.

I have to say, firefox is worse and worse.

it shows code in InstallTime20171112125346 file: 1510797170 after upgrade, it can not be used any more. when opening, it pop up: The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application at location 0xcd2e4b9e. Click on OK to terminate the program. I have to say, firefox is worse and worse.

All Replies (3)

Shadow110
Shadow110
more options

Mine runs just fine so if we can get you to that point am sure will enjoy.

Please read and submit back the bp- file in the way that this says to do : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support So stick it in a message back as to format so it becomes a URL on my end.

If had had send info to Mozilla turned on before you posted. I would have had a bunch of information about your Video Card and Drivers and what shape they are in. As the Exception Breakpoint is usually Video Card Drivers and turn off Hardware Acceleration in Tools --> Options

FredMcD
FredMcD
more options

It's possible that there was a problem with the installation of the browser.

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.