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emails won't open in new window

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by stevebarr

stevebarr
stevebarr
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I used to open my email and have a list of my emails that I could individually click on and the email would open in a new frame. Since updating to the latest "quantum" browser, when I click on an email it flashes for a fraction of a second (as if it's opening).

So I thought maybe it was the email program acting up, but when I sign into my account through the excite.com portal using Chrome, it works fine. So this problem is something brand new with Quantum. I did set the setting to allow popups but that had no effect on my issue.

I'd appreciate any help anyone can give.

thanks, steve

I used to open my email and have a list of my emails that I could individually click on and the email would open in a new frame. Since updating to the latest "quantum" browser, when I click on an email it flashes for a fraction of a second (as if it's opening). So I thought maybe it was the email program acting up, but when I sign into my account through the excite.com portal using Chrome, it works fine. So this problem is something brand new with Quantum. I did set the setting to allow popups but that had no effect on my issue. I'd appreciate any help anyone can give. thanks, steve

All Replies (2)

ddtudoran
ddtudoran
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Hi stevebarr

Have you tried following the instructions in this article: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting? It should have all the information you need about how pop-up blocker settings work.

Let me know if that helped.

stevebarr
stevebarr Question owner
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Tried it but it didn't work.

I don't really want to delete Mozilla and move totally to using Chrome and Opera, but when I log into the excite.com portal and use their webmail program with those browsers, I can click on an email in the preview pane and it opens in another (new) window - just like Mozilla used to do.

So I'm pretty certain that what's happening is very specific to some improvement in Quantum that is not really an "improvement" for me.