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Firefox not allowing me to respond to emails - rcn

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by user633449

Midori2017
Midori2017
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I receive emails, but when I go to respond, I can type in recipient address, subject, etc, ... but NOTHING in the main text area. When I just forwarded a very important piece of information without adding anything (time sensitive) it garbled the entire email. I moved over to Explorer and had no problems. SO, it must be something about the new Firefox?

I receive emails, but when I go to respond, I can type in recipient address, subject, etc, ... but NOTHING in the main text area. When I just forwarded a very important piece of information without adding anything (time sensitive) it garbled the entire email. I moved over to Explorer and had no problems. SO, it must be something about the new Firefox?

All Replies (1)

user633449
user633449
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.