No reaction after click, scroll, tab change ... on Windows 10
On window 10 with V57. It has been happening for a few days, maybe after the update? I also installed Norton 360 in the last few days ... not sure if any impact.
I have now updated to V58 Beta ... seems that slowness after clicks and scrolls from my external and my built-in keyhpad is a bit better ... however still firefox is unusable. It totally blocks while typing an email in GMAIL ... specially when gmail is (auto)"saving".
Help! I am a fan of firefox ... but now have had to move to MS Edge :(((((((
Name Firefox Version 58.0b7 Build ID 20171127135700 Update History Update Channel beta User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 OS Windows_NT 10.0 Name Firefox Version 58.0b7 Build ID 20171127135700 Update History Update Channel beta User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 OS Windows_NT 10.0
Graphics Features Compositing Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 000000000000938c) EGL_VERSION: 1.4 (ANGLE 2.1.0.db3422764a9b) WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.db3422764a9b) WebGL 2 Driver Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b) WebGL 2 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture Direct2D true Off Main Thread Painting Enabled true DirectWrite true (10.0.16299.15) GPU #1 Active Yes Description Intel(R) HD Graphics 620 Vendor ID 0x8086 Device ID 0x5916 Driver Version 21.20.16.4550 Driver Date 11-11-2016 Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 14f01043
Chosen solution
SOLVED !!!!! https://support.mozilla.org/en-US/questions/1187918
hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
Read this answer in context 👍 0All Replies (3)
Chosen Solution
SOLVED !!!!! https://support.mozilla.org/en-US/questions/1187918
hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
I am glad to hear that your problem has been resolved. If you haven't already, please ***select the answer that solves the problem ( yours) . This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
Please try to find a update for your Video Card Drivers. https://www.intel.com/content/www/us/en/support/detect.html
Modified by Shadow110
Hi,
Yes, i had the setting as TRUE. I changed the parameter as mentioned in the solution ... and it works. The new " troubleshooting section" (after the fix), looks like this: Accessibility Activated false <<<<<<<< THIS USED TO BE TRUE Prevent Accessibility 1 Accessible Handler Used true Accessibility Instantiator