This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Your connection is not secure The owner of www.joburgombudsman.org.za has configured their website improperly. To protect your information from being stolen, F

  • 9 replies
  • 18 have this problem
  • 9 views
  • Last reply by hermb

more options

i get Your connection is not secure The owner of www.joburgombudsman.org.za has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

but when i do the same in internet explorer i don't get this message and the website displays correctly.

i get Your connection is not secure The owner of www.joburgombudsman.org.za has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. but when i do the same in internet explorer i don't get this message and the website displays correctly.

Chosen solution

Thank you jscher2000 , Hieroglyphics ie. |||\ etc top right of Firefox screen. Its very different to what I had before especially bookmarks is much more cumbersome. I should never have done the refresh because it caused me a lot of work ie. it showed pdfs in a tab and I always show them in Nitro Reader - that took me almost an hour to find out how to change it. I will carry on because I so dislike IE.

Read this answer in context 👍 0

All Replies (9)

more options

hi, what error code/message do you get when you click on the advanced button on the error page?

more options

oh i see, they haven't properly implemented their intermediary certificate. you can locally solve that by just visiting this url once: https://entrust.ssllabs.com/analyze.html?d=www.joburgombudsman.org.za&hideResults=on&latest - afterwards the missing cert will be cached in your profile through this site which properly implements it.

you may want to reach out to the webmasters of the affected website too though, so that they generally fix the problem on their end

more options

But , why does it work in IE.

more options

Thank you very much for your quick reply. This all started when Firefox told me that my Firefox is slow and i should do a refresh to speed it up. now i have this insecure website problem with many sites and a very strange hieroglyphic looking Firefox which i must now learn all over again. I don't like ie because it updates itself to death and security issues. but this Firefox is now also becoming problematic.

more options

@hermb, I clicked on the link and had no problems loading the page. So unless you can give us the actual screen shot error. I doubt this is coming from FF or the site unless we can see what the error actually shows on the screen shot.

more options

hermb said

But , why does it work in IE.

Internet Explorer has a feature to help out webmasters who do not provide a complete set of certificates. Firefox does not do that.

hermb said

This all started when Firefox told me that my Firefox is slow and i should do a refresh to speed it up. now i have this insecure website problem with many sites and a very strange hieroglyphic looking Firefox which i must now learn all over again.

What do you mean by "hieroglyphic looking"?

more options

Chosen Solution

Thank you jscher2000 , Hieroglyphics ie. |||\ etc top right of Firefox screen. Its very different to what I had before especially bookmarks is much more cumbersome. I should never have done the refresh because it caused me a lot of work ie. it showed pdfs in a tab and I always show them in Nitro Reader - that took me almost an hour to find out how to change it. I will carry on because I so dislike IE.

more options

It sounds like you have it sorted, but just in case:

The optional new bookmarks menu button () should work the same way as the old bookmarks menu button (), which was the "right-half" of the inseparable star+book duo.

To add that button, either:

(A) Use the Customize panel (Customize Firefox controls, buttons and toolbars) to drag the icon to the desired spot on the toolbar

(B) Use the method from Bookmarks in Firefox - section entitled: How do I add the Bookmarks Menu button to the toolbar?

  • Click the "Library" button:
  • Click "Bookmarks"
  • Click "Bookmarking Tools"
  • Click "Add Bookmarks Menu to Toolbar"
more options

jscher2000 Thank you very much for taking the time to help me. I have managed to get the bookmarks sorted.