This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox suddenly stopped going to my chosen webpages

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by Maremare

more options

My firefox starts up and looks normal but it won't go to the websites. There is just the big white page beneath the bookmarks bar.

My firefox starts up and looks normal but it won't go to the websites. There is just the big white page beneath the bookmarks bar.

All Replies (2)

more options

Screen shot of the error?

more options

I can't get a screen shot right now because it is working. It works intermittently. If I click on the Firefox symbol on the taskbar, it does not work correctly. If I go to start and then apps and click on Firefox, it works. I've spent about four hours googling the problem. I was just about to uninstall and reinstall Firefox when it began working. There is nothing to see in the screen shot anyway. There is no error message. Just a blank screen under the top bars (address bar, tabs, bookmarks bar).