This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

it keeps loading the same emails over and over for about a week's worth of email into thousands of copies now

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by jimstamp

jimstamp
jimstamp
more options

the same emails keep get loaded from the server. My other computer using a old version of thunderbird does not have this problem once the emails replicate you can't delete them either. so I suspect it is this version 

   Name: Thunderbird
   Version: 52.5.2
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2
  
help? anyone? jim
the same emails keep get loaded from the server. My other computer using a old version of thunderbird does not have this problem once the emails replicate you can't delete them either. so I suspect it is this version Name: Thunderbird Version: 52.5.2 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2 help? anyone? jim

Chosen solution

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Read this answer in context 👍 1

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
jimstamp
jimstamp Question owner
more options

Matt's help solved my problem. Thank you very much. I deleted two software applications that were installed or updated near the date that the problem started.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

jimstamp said

Matt's help solved my problem. Thank you very much. I deleted two software applications that were installed or updated near the date that the problem started.

What two programs did you dispense with? Just trying to build up my "it might be" knowledge for use latter.

jimstamp
jimstamp Question owner
more options

Matt, one program was the latest Java update. The other one I am not sure what it was but it was a maps program of some sort. I deleted them, then , emptied trash, restarted with several complete shut downs and then emptied trash again. I think that was overkill but my problems seem to have started right after the Java update was installed. hope that helps. thanks again. Jim