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Since installing ver 58.0 firefox refuses to download any form of file. No troubleshooting fixes work.

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by IainL

IainL
IainL
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Since installing ver 58.0 (64 bit) firefox has only downloaded one pdf file (yesterday). Since then nothing will download but can be downloaded on other browsers. Have tried all the suggested fixes - refresh, download folder, profile changes etc but nothing works. Have also disabled add-ons and still no luck.

the only download which did occur only happened after re-installing ver 58 yesterday. Since then nothing.

Since installing ver 58.0 (64 bit) firefox has only downloaded one pdf file (yesterday). Since then nothing will download but can be downloaded on other browsers. Have tried all the suggested fixes - refresh, download folder, profile changes etc but nothing works. Have also disabled add-ons and still no luck. the only download which did occur only happened after re-installing ver 58 yesterday. Since then nothing.

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Modified by cor-el

IainL
IainL Question owner
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tried both these options. In safe mode went to default theme, switched off any add-ons, malawarebytes and disabled windows defender - no change still can't download. Also don't seem to have the ability to turn off hardware acceleration