This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sub folders are listed but will not open

  • 2 replies
  • 4 have this problem
  • 10 views
  • Last reply by rexprinter

more options

Running on Mac, 10.13.2, Thunderbird pulls emails from Gmail account. Problem began today where my buttons, just above the message pane, for delete, junk, archive, etc disappeared. Can still delete emails from the inbox by hitting the delete button on the keyboard but something has gone awry. Now, I cannot access the subfolders under the main folder. They are all listed and some even show that they have new unread emails in them (based upon the bold text) but when I try to click on them they do not open. Then when I try to click back on the Inbox and check new emails there it does not respond. If I restart application then I can access the inbox emails again. Once I restart application then whatever subfolder I click on opens and I can access all emails in that folder but if I try to click on any other folder it does not respond and then I cannot go back and access emails in the originally opened folder. Thanks for any help.

Running on Mac, 10.13.2, Thunderbird pulls emails from Gmail account. Problem began today where my buttons, just above the message pane, for delete, junk, archive, etc disappeared. Can still delete emails from the inbox by hitting the delete button on the keyboard but something has gone awry. Now, I cannot access the subfolders under the main folder. They are all listed and some even show that they have new unread emails in them (based upon the bold text) but when I try to click on them they do not open. Then when I try to click back on the Inbox and check new emails there it does not respond. If I restart application then I can access the inbox emails again. Once I restart application then whatever subfolder I click on opens and I can access all emails in that folder but if I try to click on any other folder it does not respond and then I cannot go back and access emails in the originally opened folder. Thanks for any help.

Chosen solution

All Replies (2)

more options

Chosen Solution

more options

Problem solved. There was some kind of calendar add on that was causing the entire problem. When disabled and restarted everything is back to normal. Not sure how the add on got installed as I am careful not to add things. Thank you!