This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla/Firefox Forgotten Master Password Troubles; and "Firefox Not Responding" Issue

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

SweetFacz3913
SweetFacz3913
more options

to me Following v57.0 Quantum Update, I lost several key Legacy extensions, one of which was Password Editor. I am not using LastPass. However, I have found "chrome://pippki/content/resetpassword.xul" - but upon entering same in the Firefox address box, the following warning sign and information states:

"If you reset your Master Password, all your stored Web and email passwords, form data, personal certificates, and privacy keys will be forgotten. Are you sure you want to reset your Master Password?" . . . . I closed out!

Also in connection with Firefox, et al., Just Prior the Quantum issue, I had changed Firefox 32-bit to 64-bit, which did nothing whatsoever to enhance Firefox's performance, but has caused one very troublesome glitch . . . I now receive "Firefox Not Responding" stalls in both Firefox and, e.x., when a security scan is running. If I am not at the monitor to tease it into submission, it often times does not recover on its own.

I'm a desperate damsel in distress . . . HELP?!

to me Following v57.0 Quantum Update, I lost several key Legacy extensions, one of which was Password Editor. I am not using LastPass. However, I have found "chrome://pippki/content/resetpassword.xul" - but upon entering same in the Firefox address box, the following warning sign and information states: "If you reset your Master Password, all your stored Web and email passwords, form data, personal certificates, and privacy keys will be forgotten. Are you sure you want to reset your Master Password?" . . . . I closed out! Also in connection with Firefox, et al., Just Prior the Quantum issue, I had changed Firefox 32-bit to 64-bit, which did nothing whatsoever to enhance Firefox's performance, but has caused one very troublesome glitch . . . I now receive "Firefox Not Responding" stalls in both Firefox and, e.x., when a security scan is running. If I am not at the monitor to tease it into submission, it often times does not recover on its own. I'm a desperate damsel in distress . . . HELP?!
Attached screenshots

Chosen solution

SweetFacz3913 said

I had changed Firefox 32-bit to 64-bit, which did nothing whatsoever to enhance Firefox's performance, but has caused one very troublesome glitch

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
more options

You must downgrade Firefox to get the old add-ons working again. Once done, get your passwords and

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

FredMcD
FredMcD
more options

Chosen Solution

SweetFacz3913 said

I had changed Firefox 32-bit to 64-bit, which did nothing whatsoever to enhance Firefox's performance, but has caused one very troublesome glitch

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}