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email history will not open, messages vanish

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Normally pulling up a history of email by sender name or project name shows the email history. This works well. However when going to a specific message to open it and download the attachments, the message does not open. Rather the header identifying the email remains, and the message page is blank

Normally pulling up a history of email by sender name or project name shows the email history. This works well. However when going to a specific message to open it and download the attachments, the message does not open. Rather the header identifying the email remains, and the message page is blank

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