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timeline and all phots in facebook missing with firefox, how do I fix

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  • Last reply by cor-el

beastroud1
beastroud1
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somehow a program called EverWing got onto my FB and even in the contacts. I didn't put it there, I don't even play games on FB. I deleted it off my contacts and then all my pictures on my timeline, photos , profile picture, and contacts photos are all gone. Some one said EverWing is a virus, but don't know where it came from. HOw can I get my pictures back.

somehow a program called EverWing got onto my FB and even in the contacts. I didn't put it there, I don't even play games on FB. I deleted it off my contacts and then all my pictures on my timeline, photos , profile picture, and contacts photos are all gone. Some one said EverWing is a virus, but don't know where it came from. HOw can I get my pictures back.

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cor-el
cor-el
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  • Top 10 Contributor
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You can check for recently installed suspicious or unknown extensions.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window