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MSN games won't load the complete picture - don't have a "start" or "play"

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

bblab
bblab
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I have used Firefox for years. I played the MSN games for years - then sometime ago, I guess I got an "update" and things have never been good with the games since. My local support person tried to fix, but couldn't. One time I saw there was a message on a screen to tell me how to fix the problem - that didn't work.

I enter the web site location for a MSN game, Mahjongg Toy Chest (as well as some others). That page comes up just fine. Then I click on "Play Free Online ". It starts to load, I see a large blank area, then is "chops" off about 1/3 of that blank area and when the picture of the game shows the "logo" of the game - I don't have the bottom portion of that screen where I can click on START or PLAY.

All works fine with the Microsoft Explorer. Since it is a MSN game, I called Microsoft for help. Of course since I prefer Firefox, they wouldn't help me. They claim it is a problem/error in Firefox.

Trying to find a phone number for you, I saw there has been other people with this same problem.

Your system won't let me load my image. They are a .png file.

I have used Firefox for years. I played the MSN games for years - then sometime ago, I guess I got an "update" and things have never been good with the games since. My local support person tried to fix, but couldn't. One time I saw there was a message on a screen to tell me how to fix the problem - that didn't work. I enter the web site location for a MSN game, Mahjongg Toy Chest (as well as some others). That page comes up just fine. Then I click on "Play Free Online ". It starts to load, I see a large blank area, then is "chops" off about 1/3 of that blank area and when the picture of the game shows the "logo" of the game - I don't have the bottom portion of that screen where I can click on START or PLAY. All works fine with the Microsoft Explorer. Since it is a MSN game, I called Microsoft for help. Of course since I prefer Firefox, they wouldn't help me. They claim it is a problem/error in Firefox. Trying to find a phone number for you, I saw there has been other people with this same problem. Your system won't let me load my image. They are a .png file.

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}