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firefox will not let me go to a site even when i confirm security exception

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

afoux1
afoux1
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i go to ladbrokes.com and get the following: Your connection is not secure

The owner of sports.ladbrokes.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

i hit advanced, but it will not let me "confirm exception" - except if leave out the www but even then when i confirm exception it still will not let me access the site - this is a new problem - i have been accessing the site for years with no problem...

i go to ladbrokes.com and get the following: Your connection is not secure The owner of sports.ladbrokes.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. i hit advanced, but it will not let me "confirm exception" - except if leave out the www but even then when i confirm exception it still will not let me access the site - this is a new problem - i have been accessing the site for years with no problem...

Chosen solution

Hi again i have been using the zenmate addon (previously without a problem) but when i turned it off i can load the sites with no problem - apparently that is the issue so i can take it from there.

again thanks for your help

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All Replies (5)

FredMcD
FredMcD
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Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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I had no problem with the link.

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites


  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

afoux1
afoux1 Question owner
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Hi Fred

thanks for responding - i (think) i have tried everything you suggested but still can't get it to load - can you think of any reason why this suddenly started happening or anything else i can try? no problem loading it in chrome...

afoux1
afoux1 Question owner
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Chosen Solution

Hi again i have been using the zenmate addon (previously without a problem) but when i turned it off i can load the sites with no problem - apparently that is the issue so i can take it from there.

again thanks for your help

FredMcD
FredMcD
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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.