This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Youtube videos don't load for ~2 minutes, says "restart device". Only on Firefox.

  • 1 reply
  • 1 has this problem
  • 18 views
  • Last reply by Shadow110

more options

Using latest version of Firefox, Youtube videos just stall for 2 - 5 minutes before beginning. Youtube works fine on other browsers.

Using latest version of Firefox, Youtube videos just stall for 2 - 5 minutes before beginning. Youtube works fine on other browsers.

All Replies (1)

more options

Hi, please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.