Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can receive e-mail but can't send

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

sirchris99
sirchris99
more options

get error message An error occurred while sending mail: The mail server sent an incorrect greeting: Service not available.

get error message An error occurred while sending mail: The mail server sent an incorrect greeting: Service not available.

All Replies (2)

sirchris99
sirchris99 Question owner
more options

using Firefox 52.7.0 (32-bit)

SMTP settings - smtphm.sympatico.ca, port 587, STARTTLS , password authentication - can ping server successfully

- webmail on Bell site works, i.e. can send e-mail successfully

christ1
christ1
  • Top 25 Contributor
more options
using Firefox 52.7.0 (32-bit)

Really?

The mail server sent an incorrect greeting: Service not available.

This looks like a server problem. You should check with your email provider.