We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

everytime we close thunderbird, it drops the email address

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Wayne Mery

laptoptrouble
laptoptrouble
more options

we use 2 email accounts through thunderbird, and when my husband clicks off thunderbird, and then reopens it the email accounts are gone, and we have to set them up again, all the tabs are gone. once reloaded, and used, he will click off, and they have disappeard again. Please help

we use 2 email accounts through thunderbird, and when my husband clicks off thunderbird, and then reopens it the email accounts are gone, and we have to set them up again, all the tabs are gone. once reloaded, and used, he will click off, and they have disappeard again. Please help

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Find your profile directory https://support.mozilla.org/en-US/kb/profiles-tb

Then make sure prefs.js file in that directory is not marked read-only